RBC Dexia Investor Services’ Viewfinder® web channel is designed to integrate into technical environments used in the financial services industry. The technical requirements summary table below indicates both minimum and recommended technical environments required for satisfactory performance.

Please review RBC Dexia’s Legal Terms of Use for Viewfinder at http://www.rbcdexia-is.com/OnlineTools/p_ViewfinderTermsAndConditions.aspx before proceeding.

The enclosed support notes provide information for the successful use of Viewfinder with IE 6.0.

Technical requirements summary

	MINIMUM LEVEL	RECOMMENDED LEVEL*
Browser	Microsoft Internet Explorer™ 6.0	Microsoft Internet Explorer™ 6.0
Operating systems	Windows XP or 2000	Windows XP or 2000
Security cipher strength	128-bit	128-bit
Screen settings	1024 x 768 with 65536 colours (16 bit)	1024 x 768 with 65536 colours (16 bit)
Firewalls	Should allow HTTP(s) traffic via Port 443	Should allow HTTP(s) traffic via Port 443
Internet connection	Access to the Internet via an Internet Service Provider. Speed of 56K bits per second	High speed broadband connection, Data rate 1MB per second
Memory	256MB	512MB
Disk space	500 MB for browser temp files	10 GB for browser temp files and extract files
Processor	Intel Pentium™ III	Intel Pentium™ IV 2GHz
Adobe® Reader® (For viewing and printing PDF content)	Version 5.0 or greater	Version 5.0 or greater Click on icon to download the most recent version of Adobe Acrobat Reader free of charge: Adobe Acrobat Reader is a registered trademark of Adobe Systems Incorporated in the United States and/or other countries.

• Review your browser type and settings

• Check for newer versions of stored pages – Automatically
• Amount of disk space to use – 200 MB

• Cookies enabled (Session cookies only)
• SSL2 and SSL3 enabled (for backward compatibility of encryption standards)
• Java JIT Compiler enabled (for Java performance)
• Accept pop-up boxes from www.rbcdexia-is.com
• Automatic prompting for Active-X controls enabled
• Add https://www.rbcdexia-is.com as a trusted site

• Active X
• Adobe Acrobat (For Non Active X installations)

1. Click anywhere on the Windows desktop with the right mouse button, and then click Properties.
2. On the “Display Properties” box, click the Settings tab.
3. In the “Desktop Area” box, click and drag the pointer to the extreme right to change the settings to 1024 X 768 pixels.
4. Click Test. A Windows dialog box will display the message "The new mode will be tested. Your graphics adapter will be set to the new mode temporarily so that you can determine whether it works properly. Please press OK and then wait 5 seconds." Click OK to initiate the test bitmap.
5. Once the test has completed a second dialog box will display the message "Did you see the test bitmap properly?" Click Yes to confirm the message.
6. Click OK on the Display Properties box. A final dialog box may appear with the message "You must restart your computer before the new settings will take effect. Do you want to restart your computer now?" Click Yes to initiate the re-boot process.

• Active-X
• Adobe Acrobat (for non Active-X installations)

1. Click the arrow beside Administration on the main Viewfinder menu and click on the text Print Settings.
2. Click on the radio button to the left of your required option.
3. Click OK on the upper right menu bar to save your preference.

1. Open Internet Explorer. Click on the Tools menu, and select Internet Options.
2. Click on the Advanced tab. Scroll down to the "Microsoft VM" section. Ensure that "JIT compiler for virtual machine enabled" is checked.
3. Scroll down to the Security section. Ensure that "Use SSL 2.0" and "Use SSL 3.0" are checked.
4. Click on the Security tab at the top of the window and click on the "Custom Level" button in the "Security level for this zone" section.
5. Scroll down to the "Cookies" section. Under the subheading "Allow cookies that are stored on your computer", select Enable.
6. Under the subheading "Allow per-session cookies", select Enable. Click OK.
7. Click OK. Restart Internet Explorer, if prompted.

1. Open Internet Explorer. Click on the Tools menu, and select Pop-up Blocker > Pop-up Blocker Settings.
2. In the Address box, type www.rbcdexia-is.com
3. Click Add. Click Close.

1. Open Internet Explorer. Click on the Tools menu, and select Internet Options
2. Go to the Security tab, click on the green Trusted sites icon
3. Click on the Sites button
4. In the Address box, type https://www.rbcdexia-is.com
5. Click Add. Click OK.

1. Open Internet Explorer. Click on the Tools menu, and select Internet Options
2. Go to the Security tab, click on the Custom level button
3. Scroll down to the ActiveX controls and plug-ins section.
4. Ensure that Automatic prompting for ActiveX controls is “enabled”.
5. Click OK

1. Open Internet Explorer.
2. On the Favorites menu, click on Add to Favorites.
3. If desired, enter a new description for the page in the "Name" box.
4. Click OK to add.
5. To connect to Viewfinder logon, click the Favorites button on the toolbar, and select the page from the list.

1. Close all applications that are running.
2. Open a DOS prompt window with Start > Run, and type CMD and press Enter
3. Type the following list of commands, pressing Enter and clicking OK after each line
   Regsvr32 Actxprxy.dll
   Regsvr32 jscript.dll
   Regsvr32 Mshtml.dll
   Regsvr32 Msjava.dll
   Regsvr32 Oleaut32.dll
   Regsvr32 Shdocvw.dll
   Regsvr32 Shell32.dll
   Regsvr32 Urlmon.dll
   Regsvr32 Browseui.dll
4. Reboot PC