Financial Services Authority

RBC Dexia Investor Services Trust (London branch) is authorised and regulated in the United Kingdom by the Financial Services Authority (FSA). The FSA is the independent organisation set up by the United Kingdom Government under the Financial Services and Markets Act 2000 to regulate financial services in the United Kingdom.

The FSA’s address is:
25 The North Colonnade
Canary Wharf
London E14 5HS
United Kingdom

Our FSA registered number is 435052 and our VAT identification number is 872 4956 83. You can find us on the FSA register www.fsa.gov.uk/register.

Financial Ombudsman Service

If you are a private client in the United Kingdom, you will be entitled to contact the Financial Ombudsman Service, if you have made a complaint to RBC Dexia Investor Services Trust (London branch) and are not happy with the resolution of the complaint. The Ombudsman can be contacted at:

South Quay Plaza
183 Marsh Wall
London, UK E14 9SR
Tel: +44 (0) 20 7964 1000
Fax: +44 (0) 20 7964 1001
Website: www.financial-ombudsman.org.uk

Financial Services Compensation Scheme

We are covered by the Financial Services Compensation Scheme (FSCS). The FSCS can pay compensation to depositors if a bank is unable to meet its financial obligations. Most depositors - including most individuals and small businesses - are covered by the scheme.

In respect of deposits, an eligible depositor is entitled to claim up to £85,000. For joint accounts each account holder is treated as having a claim in respect of their share so, for a joint account held by two eligible depositors, the maximum amount that could be claimed would be £85,000 each (making a total of £170,000). The £85,000 limit relates to the combined amount in all the eligible depositor's accounts with the bank, including their share of any joint account, and not to each separate account.

In relation to investments, an eligible claimant is entitled to claim up to £50,000.

For further information about the scheme (including the amounts covered and eligibility to claim) please call your RBC Dexia client service representative or refer to the FSCS website or call them on 0800 678 1100 or 020 7741 4100.

Contact details are as follows:
7th Floor
Lloyds Chambers
Portsoken Street
London, UK E1 8BN
Tel: +44 (0) 20 7741 4100/0800 678 1100
Fax: + 44 (0) 20 7892 7301